Privacy Policy

1. Who we are

Little Winz Club is the data controller responsible for the personal information collected through this website.

Our address is:

Little Winz Club
Pickwicks Folly
Thorpe Lane
Trimley St Martin
IP11 0RZ

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at: info@littlewinzclub.co.uk.

If Little Winz Club is operated by a registered company or sole trader, the official legal entity details should also be added to this section before publication.

2. What personal information we collect

We may collect and use the following types of personal information:

• Identity information, such as your name, date of birth and age verification details.
• Contact information, such as your email address, telephone number, billing address and delivery address.
• Account information, such as your username, password, account preferences and order history.
• Competition entry information, such as competitions entered, ticket numbers, answers submitted, entry method, order details and draw history.
• Free postal entry information, such as your postal entry details, competition name, answer, contact details and date received.
• Payment and transaction information, such as order value, payment status, transaction references and purchase history. We do not store full card details on our website.
• Winner information, such as your name, winning ticket number, prize won, location, delivery details, winner confirmation and any winner photo or testimonial you choose to provide.
• Marketing information, such as your communication preferences and whether you have opted in or out of marketing emails.
• Technical information, such as your IP address, browser type, device information, pages visited, cookies, website usage and security logs.
• Contact and support information, such as messages you send to us, enquiries, complaints, customer service notes and any information needed to respond to you.

3. How we collect your personal information

We collect personal information when you:

• create an account on our website;
• enter a competition or prize draw;
• complete checkout or make a payment;
• submit a free postal entry;
• contact us through a form, email, social media or another method;
• subscribe to marketing emails or updates;
• use our website, including through cookies and analytics tools;
• win a prize or take part in winner publicity.

We may also receive information from service providers who help us operate the website, process payments, deliver emails, prevent fraud, provide analytics or fulfil prizes.

4. How we use your personal information

We use your personal information to:

• create and manage your Little Winz Club account;
• process competition entries and orders;
• allocate ticket numbers and manage prize draws;
• process free postal entries;
• check eligibility, age and entry validity;
• contact winners and arrange prize fulfilment;
• send order confirmations, ticket details and service messages;
• respond to enquiries, complaints and support requests;
• send marketing emails where you have opted in or where we are otherwise permitted to do so;
• improve our website, competitions, customer experience and services;
• protect the website, prevent fraud and detect misuse;
• meet legal, tax, accounting and regulatory requirements.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on the following lawful bases:

• Contract — to create your account, process your entries, provide order confirmations, allocate tickets and fulfil prizes.
• Legal obligation — to comply with tax, accounting, consumer protection, fraud prevention, data protection and other legal requirements.
• Legitimate interests — to run and improve our website, administer competitions, prevent fraud, respond to enquiries, keep records, protect our business and manage winner announcements.
• Consent — where you opt in to certain marketing communications, cookies or optional publicity materials.

Where we rely on consent, you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

6. Competition entries and free postal entries

When you enter a competition, we use your information to confirm your entry, allocate ticket numbers, check your answer where a competition question applies, manage the draw, contact winners and fulfil prizes.

If you enter using the free postal entry route, we use the information you provide on your postal entry to process your entry, check eligibility, allocate your ticket number and contact you if you win.

We may keep records of entries, ticket numbers, answers, draw results and winner information so we can demonstrate that competitions have been run fairly and in accordance with our Terms & Conditions.

7. Winners and publicity

If you win a prize, we will use your personal information to contact you, verify your eligibility, confirm your details and arrange delivery or fulfilment of the prize.

We may publish limited winner information, such as your first name, surname initial, general location, winning ticket number and prize won. This helps us show that our competitions are genuine and fairly administered.

We may ask you to provide a winner photo, video, review or testimonial. You do not have to provide optional publicity materials unless you are happy to do so.

If you object to winner information being published, please contact us. We will consider your request, although we may still need to provide winner information where required by law, regulation, advertising rules or a relevant authority.

8. Marketing communications

If you sign up to receive marketing emails, we may send you updates about competitions, prizes, winners, offers and Little Winz Club news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing, we may still send you important service messages, such as order confirmations, ticket information, account messages, winner notifications or updates about competitions you have entered.

9. Cookies and similar technologies

Our website may use cookies and similar technologies to make the website work, keep your basket active, remember your preferences, support account login, improve security, analyse website usage and support marketing or advertising activity.

Some cookies are necessary for the website to function properly. Other cookies, such as analytics or marketing cookies, may require your consent depending on how they are used.

You can manage cookies through your browser settings and, where available, through our cookie banner or cookie settings tool.

For more information, please see our Cookie Policy if we publish one separately.

10. Who we share your information with

We may share personal information with trusted third parties where necessary to run our website, administer competitions and provide our services. These may include:

• website hosting providers;
• payment processors;
• email and marketing platforms;
• analytics and cookie providers;
• fraud prevention, security and age verification providers;
• couriers, delivery companies and prize suppliers;
• professional advisers, such as accountants, solicitors and insurers;
• regulators, law enforcement, courts or authorities where we are required to do so.

We only share personal information where necessary and require service providers to handle your information securely and only for the purposes we specify.

We do not sell your personal information.

11. International transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we will take steps designed to ensure your information is protected in accordance with applicable data protection laws.

This may include using providers based in countries recognised as providing adequate protection, or using appropriate contractual safeguards where required.

12. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to run competitions, fulfil prizes, keep business records, respond to enquiries, meet legal obligations, resolve disputes and prevent fraud.

As a guide, we may keep:

• Account information for as long as your account remains active and for a reasonable period afterwards;
• Order and transaction records for the period required for tax, accounting and legal purposes;
• Competition entry records for as long as needed to administer competitions, evidence fair draw processes and handle queries or disputes;
• Winner records for as long as necessary to evidence prize fulfilment and meet legal or advertising requirements;
• Marketing records until you unsubscribe or withdraw consent, plus a suppression record so we know not to contact you again;
• Customer support messages for as long as needed to deal with the enquiry and keep appropriate business records.

When we no longer need your information, we will delete it, anonymise it or securely archive it where appropriate.

13. How we protect your information

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website technology, access controls, password protection, restricted admin access, secure payment processing, backups, monitoring and using trusted service providers.

No website or online service can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential and for letting us know if you believe your account has been accessed without permission.

14. Your data protection rights

Depending on the circumstances, you may have the following rights under UK data protection law:

• The right to be informed about how your personal information is collected and used.
• The right of access to ask for a copy of the personal information we hold about you.
• The right to rectification to ask us to correct inaccurate or incomplete information.
• The right to erasure to ask us to delete your personal information in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to data portability in certain circumstances.
• The right to object to certain types of processing, including direct marketing.
• The right to withdraw consent where we rely on consent to use your information.

These rights are not always absolute and may depend on the lawful basis we rely on, the type of information involved and any legal or business reasons we have to keep certain records.

To exercise your rights, please contact us at: info@littlewinzclub.co.uk.

We may need to verify your identity before responding to a request.

15. Your right to complain

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

You can contact the ICO through its website or by telephone. The ICO’s website is: ico.org.uk.

16. Children

Our competitions are only open to entrants aged 18 or over.

We do not knowingly allow children to enter competitions or create accounts for competition entry. If we become aware that we have collected personal information from someone under 18 in relation to a competition entry, we may delete the information and disqualify the entry.

17. Third-party websites and social media

Our website may include links to third-party websites, social media platforms, payment providers, prize suppliers or other external services.

We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any third-party website or service you use.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or how we use personal information.

The latest version will always be published on this page. If we make significant changes, we may take additional steps to let you know.