Terms & Conditions

1. Promoter

The promoter of all competitions on this website is Little Winz Club, Pickwicks Folly, Thorpe Lane, Trimley St Martin, IP11 0RZ.

References to “we”, “us” and “our” in these Terms mean Little Winz Club. References to “you” and “entrant” mean any person entering or attempting to enter a competition.

If any competition has additional specific terms, prize details, restrictions, closing dates or delivery information, those details will be shown on the relevant competition page and will form part of these Terms.

2. Eligibility

Competitions are open to entrants aged 18 years or over only.

Unless stated otherwise on the relevant competition page, competitions are open to residents of the United Kingdom only.

Employees, contractors, agents, suppliers or anyone professionally connected with Little Winz Club or the administration of a competition may not enter unless we confirm otherwise in writing.

We may ask winners to provide proof of identity, age, address and eligibility before a prize is awarded. If a winner cannot provide suitable proof when reasonably requested, we may disqualify that winner and select an alternative winner.

We reserve the right to refuse, remove or disqualify any entry where we reasonably believe the entrant has breached these Terms, provided false information, attempted to manipulate the entry process, used automated entry methods, or acted fraudulently or unfairly.

3. Nature of the competitions

Little Winz Club runs prize competitions and prize draws offering lifestyle, home, family, voucher, experience and everyday prize opportunities.

Our competitions are intended to be operated as lawful prize competitions and/or free draws. Each competition may include a paid online entry route and a free postal entry route. Where a competition question is used, entrants must answer it correctly for their entry to be valid.

Each competition page will set out the key details for that competition, including the prize, ticket price, maximum number of entries or tickets, closing date, draw date and any prize-specific conditions.

By entering, you confirm that you understand that there is no guarantee of winning and that winners are selected in accordance with these Terms.

5. Paid online entries

To enter online, choose the competition you want to enter, select the number of entries or tickets you wish to purchase, answer the competition question where required, and complete checkout.

The ticket price and maximum number of available tickets or entries will be shown on the relevant competition page.

Once your payment has been accepted and your order has been confirmed, your ticket number or numbers will be allocated and entered into the relevant draw.

You are responsible for ensuring that your personal details, email address, telephone number and delivery information are accurate at the time of entry.

6. Competition questions and valid entries

Some competitions may include a skill, knowledge or judgement-based question. Where a question is required, your answer must be correct for your entry to be valid.

If you answer the question incorrectly, your entry may not be included in the draw and you will not be eligible to win that competition.

We reserve the right to reject entries that are incomplete, inaccurate, fraudulent, automated, duplicated, submitted after the closing date, or otherwise not made in accordance with these Terms.

We are not responsible for entries that are lost, delayed, misdirected, corrupted, undelivered or not received due to technical issues, postal delays, network failures, payment issues or any other reason outside our reasonable control.

7. Ticket numbers

Ticket numbers are allocated after a valid paid online entry has been completed or after a valid free postal entry has been processed.

Paid online entrants will usually receive their ticket numbers by email and/or through their account area.

Valid free postal entries will be allocated ticket numbers and entered into the same draw as paid entries. We may not send ticket confirmations for postal entries unless you win or unless we choose to do so.

Ticket numbers are non-transferable and have no cash value.

8. Closing dates, draw dates and extensions

Each competition page will state the closing date and draw date for that competition.

If a competition sells out before the advertised closing date, we may bring the draw forward.

If a competition does not sell out before the advertised closing date, we may still proceed with the draw on the advertised draw date, extend the competition, offer an alternative prize, or cancel the competition, depending on the circumstances and the details shown on the relevant competition page.

If a competition is extended, the updated closing date and/or draw date will be shown on the website.

We will always aim to act fairly and transparently when administering competitions, draws and any changes to advertised timings.

9. Winner selection

Winners will be selected from all valid entries for the relevant competition.

The winning ticket number will be selected using a random selection process, random number generator, draw software, or another fair method chosen by us.

Where a competition question applies, the winning entrant must have submitted the correct answer to be eligible to win.

The decision of Little Winz Club is final in relation to the administration of each competition, the selection of winners and the awarding of prizes, except where required otherwise by law.

10. Winner contact and prize claim

If you win, we will contact you using the details provided on your account or entry.

We aim to contact winners as soon as possible after the draw. In all cases, we will contact the winner within a maximum of 7 days of the draw taking place.

Winners may be contacted by email, telephone, text message or another reasonable method using the details provided at the time of entry.

Winners must respond within a reasonable time and provide any information required to verify eligibility and arrange prize fulfilment.

If a winner cannot be contacted, does not respond, is found to be ineligible, fails to provide the information required to fulfil the prize, or has breached these Terms, we may select an alternative winner from the valid entries.

Please make sure your contact details are accurate and kept up to date. We are not responsible if you miss a winner notification because the details you provided were incorrect, incomplete or out of date.

11. Prizes

The prize for each competition will be described on the relevant competition page.

Prize images, descriptions, lifestyle imagery, brand references, colours, packaging, specifications and examples are for guidance only unless expressly stated otherwise.

Unless stated otherwise on the competition page, no cash alternative is offered and prizes are non-transferable.

If a prize becomes unavailable for reasons outside our reasonable control, we may substitute it with an alternative prize of equal or greater value, where reasonable.

If the prize is a voucher, gift card, experience, subscription or digital product, it may be subject to the supplier’s own terms, expiry dates, availability, redemption rules and restrictions.

We are not responsible for any third-party supplier terms, delays, cancellations, restrictions or changes once the prize has been issued, except where required by law.

12. Delivery and digital prizes

For physical prizes, we will contact the winner to confirm the correct delivery details and arrange delivery.

Delivery times may vary depending on the prize, supplier availability, stock levels, courier services and the winner’s location.

For digital prizes, vouchers or gift cards, we will arrange the purchase and send the prize to the winner by email.

Some prizes may require additional information from the winner before they can be fulfilled, such as a preferred size, colour, delivery address, retailer, email address for a gift card, or other reasonable details.

We are not responsible for delivery delays caused by inaccurate details provided by the winner, missed delivery attempts, courier delays, supplier delays, postal disruption, or circumstances outside our reasonable control.

13. Refunds and cancellations

Once a paid entry has been submitted, ticket numbers have been allocated and the entry has been entered into the draw, refunds will not usually be available unless required by law or unless we cancel the competition.

If we cancel a competition before the draw has taken place, we may offer entrants a refund, credit, replacement entry or other fair resolution, depending on the circumstances.

We reserve the right to cancel, suspend, amend or withdraw a competition where it becomes necessary to do so due to circumstances outside our reasonable control, technical issues, legal or regulatory concerns, fraud, error, supplier issues, or any other issue that affects the fair running of the competition.

14. Website errors and technical issues

We take reasonable care to ensure that competition details, prices, ticket numbers, draw dates and prize information are accurate. However, errors may occasionally occur.

If we discover an obvious error, technical issue, pricing error, ticket allocation issue, payment issue, or incorrect prize information, we reserve the right to correct the issue and take reasonable steps to ensure the competition is administered fairly.

We are not responsible for any failure of the website, payment system, email system, internet connection, device, browser, postal service or third-party platform that prevents or delays an entry, confirmation, notification or prize fulfilment.

15. Fair use and prohibited behaviour

You must not attempt to manipulate, interfere with, abuse or undermine the entry process, website, payment system, ticket allocation process, draw process or any competition.

Automated entries, bulk entries, entries made using bots, scripts, multiple accounts, false identities, stolen payment details, or any other unfair method are prohibited.

We reserve the right to suspend accounts, reject entries, withhold prizes, request further information, or disqualify entrants where we reasonably suspect fraud, abuse, misuse, breach of these Terms, or any activity that may compromise the fair operation of a competition.

16. Publicity and winner announcements

By entering, you agree that if you win, we may publish limited winner information, such as your first name, surname initial, general location, winning ticket number, prize won and/or winner image, where appropriate.

We may ask winners to provide a photo, short testimonial or confirmation of receiving the prize for use on our website, social media or marketing materials. We will not require you to take part in unreasonable publicity.

If you object to your winner information being published, please contact us. We may still be required to provide winner information to regulators, advertising bodies or other authorities where legally required.

17. Personal data

We will process your personal data for the purposes of administering competitions, processing entries, allocating tickets, contacting winners, fulfilling prizes, dealing with customer support, preventing fraud and meeting our legal obligations.

We may also use your contact details to send marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.

Please read our Privacy Policy for more information about how we collect, use, store and protect your personal data.

18. Responsible play

Little Winz Club is intended to be fun, affordable and enjoyable. Please only enter competitions if you can comfortably afford to do so.

Prize draws and competitions should not be treated as a way to make money or as a guaranteed way to win prizes.

If you feel you are spending more than you can afford, or if entering competitions is no longer enjoyable, we encourage you to take a break and seek support if needed.

19. Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above, Little Winz Club will not be responsible for any loss, damage, injury, disappointment, delay, cost or expense arising from entering a competition, failing to win, accepting a prize, using a prize, or any issue caused by a third-party supplier, courier, platform or service.

We are not responsible for events outside our reasonable control that affect the running of a competition, entry processing, draw timing, winner contact, prize availability or delivery.

20. Complaints and enquiries

If you have a question or complaint about a competition, your entry, ticket numbers, winner selection or prize fulfilment, please contact us through our website contact page or by using the contact details provided on the website.

Please include your full name, email address, competition name and order number where applicable so we can investigate your enquiry properly.

We will aim to respond to enquiries within a reasonable time.

21. Changes to these Terms

We may update these Terms & Conditions from time to time. The latest version will be published on this page.

The version of the Terms in force at the time you enter a competition will apply to that entry, unless a change is required by law or is necessary to correct an error or ensure the fair running of a competition.

22. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law gives you the right to bring proceedings elsewhere.